FREQUENTLY ASKED QUESTIONS
You will receive an e-mail with shipping information when your package is on the way.
The customer is responsible for the disposal of pallets and other packaging used in connection with the delivery.
Can I track my order?
If you order for shipment outside of EU, the Danish VAT(25%) is automatically deducted in the shopping basket. Please note that local VAT and customs duties will apply upon receiving your package.
Company order within the EU: If you have a valid VAT number, we can reimburse the Danish VAT(25%). Please pay the full amount upon checkout, and reply to the e-mail with the order confirmation, and send us your company VAT number. The amount for the VAT will be refunded to the credit card you paid with.
Please send us some pictures of the damaged goods and the packaging if relevant. We will replace any damaged products free of charge. Just send your pictures and a description of what the problem with the product is to: [email protected]
You are entitled to give notice of defects for a period of 24 months.
Yes, if the order has not yet been sent from our warehouse. Normally orders are sent 1-2 business days after you place the order. Contact us and we will help you.
If your order has been shipped from our warehouse you can not cancel your order. The order will be shipped to you, and you will have to handle it as normal return. Please see details in our return policy.
Normann Copenhagen is committed to reducing the environmental footprint of our production, utilizing environmentally conscious materials and ensuring a healthy, equal and secure work environment for all employees. These commitments are a crucial part of our corporate values. Through our CSR efforts, we made tangible commitments towards contributing to the UN’s Sustainable Development Goals relating to good health and well-being (goal 3), quality education (goal 4), gender equality (goal 5), decent work and economic growth (goal 8) as well as responsible consumption and production (goal 12).
For more information about our sustainability policy, click here.
We are committed to ensuring that our products live up to our high quality standards. Through large scale test phases and certifications, we continuously improve and adjust our products before introducing them to the market. This is your guarantee that our products comply with the highest standards in quality and emission testing as well as load capacity.
For more information about our tests and certifications, click here
We strive to produce the majority of our products in the regions they are sold. Producing locally is crucial to reducing emissions and waste generated by global transportation. Normann Copenhagen operates in two main regions: The European Union (EU) and the Asia-Pacific region (APAC). We have similar production facilities as well as local supply chains and distribution in these regions, reducing unnecessary transportation from one country to another, reducing our carbon footprint significantly, while supporting local craftsmanship and its workforce.
A large part of the design process consists of reflecting on materials, their quality, durability, origin, environmental impact and life cycle. Our sourcing team works hard to select the best materials from the best-in-class suppliers, and continuously strives to optimize our use of materials in order to minimize our environmental impact on our surroundings. We constantly seek new ways to introduce circular materials in our production.
For specific information about how we work with materials, click here.