Shipping costs and delivery time & order received

The shipping charge depends on your delivery country and your purchase amount.
If your items are in stock your order is normally shipped from our warehouse within 1-2 business days form receiving your order. Most of our shipments are handled by UPS. 
When your order is packed and on its way, you will receive an e-mail from UPS with a tracking number and an estimated date of the delivery. Sofas, large furniture and larger orders: We ship your order with special carrier, depending on the country of delivery. You will be contacted directly by email after you placed the order with more information about delivery time and dates.

All orders are shipped from our warehouse in Denmark. 
Please note that local customs and VAT will be charged when shipping outside the EU.
For large or bulky orders shipped outside EU the shipping costs are only indicative. We will calculate the final shipping price after the order is placed and contact you prior to shipment if additional shipping costs will be applied to your order. You will have the opportunity to cancel the order at this stage of the order process.


Normal Orders

You will receive an e-mail with shipping information when your package is on the way.

Large orders

Sofas, Large or bulky furniture and large quantity orders are shipped with a special carrier depending on the destination.
You will be contacted directly regarding the delivery time, as it varies depending on the country.
Your order is delivered to street level only, and will not be carried inside at your destination address.
The customer is responsible for the disposal of pallets and other packaging used in connection with the delivery.

Delivery time 

Please note that the listed duration is only an estimated delivery time.
Please allow 1-2 business days for packing. You will receive an e-mail from the shipping company with a tracking number and a more specific delivery date.
Overseas, large orders are sent by ship and delivery time is 4-8 weeks. 

Any delivery date and delivery time provided by Normann Copenhagen is only an estimate. Normann Copenhagen cannot be held liable for any damage or loss that the Customer may suffer as a result of delay or non-delivery.

Order received

The Customer is obligated to check the products upon receipt. The check shall include: 

  • Checking that the correct type of products has been delivered

  • Checking that the correct quantity of products has been delivered

  • Checking that the quality is as promised

Orders cannot be cancelled or refunded based on damages at arrival. If the package is damaged, the Customer shall accept the delivery but note the damage on the freight document and state that the delivery is “received with reservation”.  

In case of discrepancies, the Customer shall contact Normann Copenhagen within seven working days from the date of receipt of the products. Normann Copenhagen may at its own discretion decide to issue a credit note or replace the damaged products. Redelivery is conditioned on the Customer’s provision of photos of both the package and the damaged product. Such documentation must be sent together with other relevant information to the Customer’s sales representative at Normann Copenhagen.