Shipping costs and delivery time & order received
For large or bulky orders shipped outside EU the shipping costs are only indicative. We will calculate the final shipping price after the order is placed and contact you prior to shipment if additional shipping costs will be applied to your order. You will have the opportunity to cancel the order at this stage of the order process.
You will receive an e-mail with shipping information when your package is on the way.
The customer is responsible for the disposal of pallets and other packaging used in connection with the delivery.
Any delivery date and delivery time provided by Normann Copenhagen is only an estimate. Normann Copenhagen cannot be held liable for any damage or loss that the Customer may suffer as a result of delay or non-delivery.
The Customer is obligated to check the products upon receipt. The check shall include:
Checking that the correct type of products has been delivered
Checking that the correct quantity of products has been delivered
Checking that the quality is as promised
Orders cannot be cancelled or refunded based on damages at arrival. If the package is damaged, the Customer shall accept the delivery but note the damage on the freight document and state that the delivery is “received with reservation”.
In case of discrepancies, the Customer shall contact Normann Copenhagen within seven working days from the date of receipt of the products. Normann Copenhagen may at its own discretion decide to issue a credit note or replace the damaged products. Redelivery is conditioned on the Customer’s provision of photos of both the package and the damaged product. Such documentation must be sent together with other relevant information to the Customer’s sales representative at Normann Copenhagen.