TERMS AND CONDITIONS
TRADEMARKS & COPYRIGHT
CONTENT, PRODUCT AVAILABILITY AND PRICES - DISCLAIMER
The price of the products is stated in the order confirmation. Unless otherwise specified and agreed in writing, the price does not include freight costs, insurance, customs duties, fees and taxes. If not included on the initial invoice, the extra costs will be invoiced separately when Normann Copenhagen know the exact price.
Normann Copenhagen reserves the right to change prices or any other charges at any time. It is the Customer’s sole responsibility to periodically review billing information provided by Normann Copenhagen, including notices sent or posted by Normann Copenhagen.
ORDER HANDLING & ACCEPTANCE
www.normann-copenhagen.com is open 24 hours a day. The website might temporarily be down for maintenance.
You must be 18 years old, and have a valid credit card to shop on our website. If you are not yet 18 years old, you can have an adult make the order for you.
Every Order is individually handled. An Order is not final, until Normann Copenhagen has accepted the Order and forwarded an order confirmation in writing to the Customer. Normann Copenhagen’s acceptance of an Order is made under the condition that the Customer accepts the Terms.
Upon order confirmation, Normann Copenhagen shall deliver the products as soon as possible unless otherwise agreed. When confirming the Order, the Customer also confirms the delivery address. If any changes to the delivery address occur after the order confirmation, a charge of 100 EUR (750 DKK; 85 GBP; 110 USD; 1.000 SEK; 1.000 NOK) will be added.
CHANGES AND CANCELLATION OF ORDERS
Except for the following situations, the Customer cannot cancel the Order after confirmation:
Changes and cancellation for made-to-order within 48 hours of receipt of order confirmation, provided items in stock have not been shipped prior to Normann Copenhagen receiving the request for change or cancellation. In these cases, no fees will be applied.
Changes and cancellation for made-to-order between 48 hours of receipt of order conformation and six weeks before ex-warehouse date. In these cases, a fee equal to 25% of Order value will apply.
Changes and cancellation for made-to-order between five and three weeks before ex warehouse date. In these cases, a fee equal to 50% of Order value will apply.
Changes and cancellation for made-to-order less than three weeks before ex-warehouse date. In these cases, a fee equal to 100% of Order value will apply.
If the products have been paid in full, Normann Copenhagen warrants to Customer that in a period of 2 years from delivery date, all products will be free from any production errors, provided that the Customer’s complaint is filed to Normann Copenhagen within the warranty period. For the avoidance of doubt, all defects due to or caused by transport, incorrect use, inadequate maintenance, or the Customer’s alteration or repair are excluded from the warranty.
FILING OF CLAIMS
If the Customer wishes to claim any defects in the products, the Customer shall notify Normann Copenhagen within seven working days after becoming aware of the defect. Normann Copenhagen shall not be liable for any defective products if the Customer fails to give notice in writing to Normann Copenhagen before the expiry of this period.
If the Customer wishes to return products due to a claim, Normann Copenhagen’s claim form must be filled out and send to Normann Copenhagen. The form can be found on Normann Copenhagen’s website and will include information like:
Pictures of the
Short and precise description of the defect
Normann Copenhagen is only liable for material damage caused by delivered products, if Normann Copenhagen is provided with sufficient documentation that the damage occurred due to Normann Copenhagen’s error or negligence. Normann Copenhagen is not liable for any indirect or consequential damage such as, but not limited to, operational losses, loss of earnings or other financial consequences arising from damage caused by Normann Copenhagen’s products whether in contract, tort, strict product liability, or otherwise.
Any dispute arising between a customer and Normann Copenhagen ApS will be settled in accordance with the laws of Denmark.