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FREQUENTLY ASKED QUESTIONS
SHIPPING
WHAT IS THE SHIPPING CHARGE AND DELIVERY TIME?
PAYMENT
CAN I HAVE THE DANISH VAT REFUNDED?
CAN I PAY FOR MY ORDER BY BANK TRANSFER?
WILL I BE CHARGED CUSTOMS OR IMPORT DUTIES IN MY HOME COUNTRY?
RETURNS
I HAVE TO RETURN SOMETHING, WHAT DO I DO?
THE PRODUCT I RECEIVED WAS DAMAGED OR INCORRECT, WHAT DO I DO?
OTHER QUESTIONS
Shipping
Do you ship to my country?
Yes, we ship our products to all parts of the world. We ship with UPS for standard orders, and use a dedicated shipping company for large orders and sofas etc.What is the shipping charge to my country?
All orders are shipped from our warehouse in Denmark.
Please note that local customs and VAT will be charged when shipping outside the EU.
Normal Orders
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All normal orders are shipped with UPS.
You will receive an e-mail with shipping information when your package is on the way. |
Large orders
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Sofas, Large or bulky furniture and large quantity orders are shipped with a special carrier depending on the destination. |
Can I track my order?
Yes, you will receive an e-mail from UPS with a tracking number once they have picked up the order from our warehouse.Payment
Can I have the Danish VAT refunded?
If you order for shipment outside of EU, the Danish VAT(25%) is automatically deducted in the shopping basket. Please note that local VAT and customs duties will apply upon receiving your package.
Company order within the EU: If you have a valid VAT number, we can reimburse the Danish VAT(25%). Please pay the full amount upon checkout, and reply to the e-mail with the order confirmation, and send us your company VAT number. The amount for the VAT will be refunded to the credit card you paid with.
Can I pay for my order by bank transfer?
Yes, please send us an e-mail with the items you wish to buy, and we will send you an order confirmation with our bank information. E-mail us at [email protected]Will I be charged customs or import duties in my home country?
Maybe. Items shipped to countries outside of the E.U. may be subject to taxes and customs duties levied by the destination country. You will have to pay these charges. This also applies to the purchase of gifts or other purchases made on behalf of another recipient. Unfortunately, we have no control over the charges and cannot inform you what they will be. Customs policies vary widely from country to country – so if you have any questions regarding this, please contact your local customs office for further information.Returns
I have to return something, what do I do?
All you have to do is notify us by e-mail or with the return form within 14 days of receiving the item. Send the items back within 14 days of notifying us. Please fill out the return form that came with the products.
If you have lost the return form, you can download it here
The return shipment is not prepaid. You have to pay for return shipping yourself. We will give a full refund for the items you bought, including the initial shipping charge.
Please read our terms & conditions for details and exceptions.
The return address is:
Normann Copenhagen
Sandvikenvej 7
4900 Nakskov
Denmark
The product I received was damaged or incorrect, what do I do?
Please send us some pictures of the damaged goods and the packaging if relevant. We will replace any damaged products free of charge. Just send your pictures and a description of what the problem with the product is to: [email protected]
You are entitled to give notice of defects for a period of 24 months.
Can I cancel my order?
Yes, if the order has not yet been sent from our warehouse. Please send us an e-mail at [email protected]Please note that special terms apply for made to order items. Read our return policy for more information on how to cancel items that are made to order.
Other questions
All other questions:Please contact us at [email protected]
