Online orders

  • World wide delivery with UPS
  • Free shipping (when you spend 135€ in Europe / 200€ world wide)
  • Free gift wrapping
    (not furniture and big lamps)
  • Free greeting card
  • Secure Payment
  • Need help?
    write us at: shop@normann-copenhagen.com

 

Free Gift Wrapping


Free gift wrapping available on all smaller items (Everyting but furniture and big lamps).

 

Payment

All major credit cards accepted.

Credit cards 

Online Shopping

FAQ

FAQ

 

GENERAL INFORMATION

Do you have a retail store?

We have our own Flagship Store in Copenhagen on Østerbrogade 70, 2100 Copenhagen Ø, Denmark. Furthermore, our products are sold through retailers all over the world. If you want to see the product in “real life” contact us in order to find a shop near you. You can reach us at niels@normann-copenhagen.com


I haven’t received your newsletter?

If you have subscribed to our newsletter, but haven’t received any newsletter, you are definitely missing out on interesting news!

It is probably because your email software is treating mails from us as spam mails and therefore sending them to your spam folder! To solve this problem, please add shop@normann-copenhagen.com to your email address book and you should be able to receive our newsletter.

If this doesn’t solve the problem, maybe you have typed a wrong email when you signed up with us. Try to sign up again – and if you still don’t receive it - please contact customer service.

 

 

PAYMENT

Which currencies are accepted in the shop?

Products can be purchased in DKK, EUR, GBP and USD.
All prices are including Danish VAT.

How can I pay?

We accept VISA, VISA Electron, Mastercard, Maestro, China UnionPay and JCB.
No credit card fees are charged by us.

When will my credit card be charged?

Your credit card will not be charged until the package has left our warehouse.
It is not possible to charge a higher amount than the one approved by you.

How much is the freight charge?

We ship all over the world, and the freight charge depends on your delivery address and your purchase amount. Find your delivery zone below and see the freight charges - as well as your freight free limit.

Denmark

Freight Charges: DKK 75 / EUR 10 / USD 13  / GBP 9

Free delivery over DKK 1.000 / EUR 135 / USD 175 / GBP 115

Europe - Member of EU

Freight Charges: DKK 110 / EUR 15 / USD 20 / GBP 13

Free delivery over DKK 1.000 / EUR 135 / USD 175 / GBP 115

Europe - Other Countries

Freight Charges:  DKK 150 / EUR 20 / USD 26 / GBP 17

Free delivery over DKK 1.000 / EUR 135 / USD 175 / GBP 115

Australia + New Zealand

Freight Charges: DKK 225 / EUR 30 / USD 40 / GBP 25

Large orders and bulky items: DKK 500 / EUR 70 / USD 90 / GBP 58

(Large orders = over USD 900. Bulky items are Sofas, Bookcases, Large Tables etc.)

Rest of the World

Freight Charges: DKK 225 / EUR 30 / USD 40 / GBP 25

Free delivery over DKK 1.500 – EUR 200 – USD 265 – GBP 170

Will I be charged customs or import duties in my home country?

If your delivery country charges customs or import duties - these will be charges once the package reaches the destination country. You will have to pay these charges. Unfortunately we have no control over the charges and cannot inform you what they will be. Customs policies vary widely from country to country – so if you have any questions regarding this, please contact your local customs office for further information.

 

 

YOUR ORDER

Can I change or cancel my order?

It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you.

It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method. 

If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded.

Why haven’t I received my order or shipping confirmation email?

If you haven’t received your shipping confirmation, it is likely your order hasn’t been shipped yet. Orders are normally sent within three working days after receipt of your order, but delays can occur. It is also possible that your order was shipped and the notification wasn’t send due to a technical error. If it has been more than 5 days since you placed your order, please contact us. 

If you haven’t received a shipping notification from UPS, it is likely that is has been marked as spam. Please check your spam folder for emails from UPS or Normann Copenhagen, and make sure to add both @UPS.com  and noreply@normann-copenhagen.com to your mailing list.

If you didn’t receive an order confirmation email, don’t place a new order until you are sure the order didn’t go through. Otherwise you may end up with a duplicate order. Please contact customer service in order to verify if we have received your order.

Has my order been sent yet?

As soon as your order is sent from our warehouse, you will receive an email with a tracking number. You can track your package on www.ups.com

If you haven't received your order after 2 weeks – and it is not possible for you to track it via UPS – please contact our customers service at shop@normann-copenhagen.com or +45 35 27 05 30.

 

 

DELIVERY

How and when is my order delivered?

All packages are sent with UPS from our warehouse in Denmark within 3 working days after your order has been placed.

The normal delivery time from the package has left our warehouse is:

1 working day to Denmark

3 working days to Europe

6 working days to the remaining destinations

Can I track my order?

As soon as your order is sent from our warehouse, you will receive an email with a tracking number. You can track your package on www.ups.com

If you have not received your order after 2 weeks – and it is not possible for you to track it via UPS – please contact our customer service.

How is my package delivered?

We use UPS for delivery. If there is nobody at the address when UPS makes the delivery, a note is left in the mailbox and UPS leaves with the package. Another attempt to deliver will be made the next day. A total of three attempts to deliver will be made. If delivery is not possible, the package will be returned to us.

When you find the UPS note in your mailbox, it is possible to contact them to arrange another delivery address or tell them the package can be left in your back yard etc.

You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address.

More info about delivery and returns here.

PRODUCTS

Can I sign up for a product which is out of stock?

We always do our best to make sure all products are available. But unfortunately, sometimes a product is not in stock. If you want to buy a sold out product go to the product page of the specific product. Click the “Notify me” button, type your email address, and a mail will be send to you when the product is back in stock.

What should I do if a product is damaged or I have received a wrong product?

We want all our customers to receive high quality products. If the product you have received is damaged or you have received a wrong product, please contact our customer service.

If you send us a mail regarding a damaged product, please include as many details as possible as well as a picture of the product. A picture often says more than a thousand words.

I haven’t received all the products I ordered?

If you haven’t received all the products you ordered, please contact our customer service. If you send us a mail, please include your order number.

Where can I find HELP to assemble my lamp?

Below you can find the instruction to assembling and watch a video on “how to do it”  for Norm 03, Norm 06, Norm 69 or BAU below. 

Norm 03

Download manual - See video

Norm 06 - Small

Download manual - See video Part 1 & Part 2

Norm 06 - Medium

Download manual - See video Part 1 & Part 2

Norm 06 - Large

Download manual - See video Part 1 & Part 2

Norm 69

Download manual - See video Part 1 & Part 2

Bau - Small - Multi

Download manual

Bau - Large - Multi

Download manual

Bau - Small - Nature

Download manual

Bau - Large - Nature

Download manual

Norm 12

Download Manual - See Assembly Video


RETURN & REFUND

Can I return a product – and what is refunded?

You can return a product within 14 days of receipt for a refund.

We will refund the price at which you purchased the product. Freight will not be refunded.

You must fill out the return form which was enclosed with your order. If you have lost it, you can download it here . Remember to include the order number as well as your name and address. Without these details we will not be able to process your refund.

All products must be returned in their original packaging. Packaging must not be broken or in any other way damaged – neither can the product. If the products or packaging are damaged when we receive them, it is not possible to grant you a refund.

Unless we made a mistake by sending you a wrong product, you must arrange and pay for the freight to return the goods and this must also be arranged by yourself.

The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes. 

Our return address is:

Normann Copenhagen
Sandvikenvej 7
4900 Nakskov
Denmark

Where can I find a return form?

If you have lost the return form you can find a new one here.

Follow the instructions on the form and remember to include your order number. Enclose the form with your returned products.

Can I exchange the purchased product to another item?

Unfortunately it is not possible to exchange products. If you require a different product than the one you purchased, you will have to place a new order online and return the original product for a refund.

When will I receive my refund?

It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.

If you haven’t received your refund 3 weeks after returning the products, please contact customer services.

The freight was not included in my refund?

We refund what you have paid for the goods – but not the freight.

The refunded amount is not correct?

We are very sorry if we made a mistake with your refund. Please contact customer service  and we will sort it out for you asap.

Delivery and Returns

DELIVERY AND RETURNS

Normann Copenhagen maintains full ownership of the products until full payment has been obtained

It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you.
If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded.
It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method

All packages are sent with UPS from our warehouse in Denmark. Your order will be sent within three working days after it has been placed

 
The normal delivery time from the package has left our warehouse is:
1 working day to Denmark
3 working days to Europe
6 working days to the remaining destinations

If nobody is at the address when UPS makes the delivery, a note is left in the mailbox and UPS leaves with the package. Another attempt to deliver will be made the next day. A total of three attempts to deliver will be made. If delivery is not possible, the package will be returned to us.
When you find the UPS note in your mailbox, contact them to arrange another delivery address,time or tell them the package can be left in your back yard etc.

You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address.

Please note that it is not possible to make a delivery to a PO box.

The freight charge depends on your delivery address. Delivery is divided into 4 territories with the freight charges being the following:

How much is the freight charge?

We ship all over the world, and the freight charge depends on your delivery address and your purchase amount. Find your delivery zone below and see the freight charges - as well as your freight free limit.

Denmark

Freight Charges: DKK 75 / EUR 10 / USD 13  / GBP 9

Free delivery over DKK 1,000 / EUR 135 / USD 175 / GBP 115

Europe - Member of EU

Freight Charges: DKK 110 / EUR 15 / USD 20 / GBP 13

Free delivery over DKK 1,000 / EUR 135 / USD 175 / GBP 115

Europe - Other Countries

Freight Charges:  DKK 150 / EUR 20 / USD 26 / GBP 17

Free delivery over DKK 1,000 / EUR 135 / USD 175 / GBP 115

Australia + New Zealand

Freight Charges: DKK 225 / EUR 30 / USD 40 / GBP 25

Large orders and bulky items: DKK 500 / EUR 70 / USD 90 / GBP 58

(Large orders = over USD 900. Bulky items are Sofas, Bookcases, Large Tables etc.)

Rest of the World

Freight Charges: DKK 225 / EUR 30 / USD 40 / GBP 25

Free delivery over DKK 1,500 – EUR 200 – USD 265 – GBP 170

 

Return policy

We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service.
If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products. 

If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund.

When we receive the product, we will refund the value of the purchased the product, but not the original freight.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.


You must pay for the freight to return the goods and this must also be arranged by yourself. 

The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.

You always have a 24 months warranty period if something is wrong with the product. Your claim should be send to us as soon as possible.
If your claim is justified we will refund your reasonable freight expenses.

How to return a product

Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund.

Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your freight charges if we have to reimburse them.


Return form
Please enclose a return form with the returned products. You can download the return form here.

Our return address is:
Normann Copenhagen
Sandvikenvej 7
4900 Nakskov
Denmark


It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours. 


New product

If you wish to exchange the purchased product for another product, you will have to place a new order online and return the original product for a refund 

Due to regulations and limitations regarding credit card payments, we are not able to charge your credit card a higher amount than your original order. And in order to ensure 100% security with the processed credit card payments, we will not modify the ordered amount, and therefore a new order has to be placed. 

 

Custom or import duties

If your delivery country charges customs or import duties - these will be charges once the package reaches the destination country. You will have to pay these charges. Unfortunately we have no control over the charges and cannot inform you what they will be. Customs policies vary widely from country to country – so if you have any questions regarding this, please contact your local customs office for further information.

For orders delivered to a country outside of the EU, it is possible to reclaim the Danish VAT which has been charged on the order. Just contact our customer service and they will help you.

Payment

PAYMENT

 

All prices are including Danish VAT.

We accept VISA, VISA Electron, Mastercard, Maestro, China UnionPay and JCB.

Payment is processed via Quickpay through a Nets approved and PCI-certified payment solution.
No credit card fees are charged by us.
It is not possible for us to charge a higher amount than the one approved by you.

Quickpay uses SSL-encryption in the communication with Nets. SSL is short for Secure Socket Layer and is a security protocol which ensures that data is encrypted in the communication between the customer, the Normann Copenhagen shop and Quickpay. It is therefore not possible for 3rd parties to intercept any credit card information.

Furthermore, Quickpay is fully PCI certified. The purpose of the PCI standard is to have a common, international standard which defines a range of demands for storing, transmission and handling of credit card data – and how it should be ensured that the requirements are complied with.

This gives you - as a customer - a larger security and minimizes the risk of fraud.

Privacy

PRIVACY

 

Your privacy is important to us!

 

Our privacy policy follows these principles:


All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential.

Your personal information will not be shared, circulated, nor modified in any way without your previous consent.

If you place an order with us, we request certain personal information. You must provide contact information (such as name, email and delivery address) and financial information (such as credit card number, expiration date and the 3 digit security code). We use this information for billing purposes and to complete your order. If we have trouble processing an order, we will use your contact information. Your telephone number is required for shipping purposes in case UPS needs to contact you regarding the delivery.

We use third-party web beacons (Google Analytics) from Google to help analyze where visitors go and what they do while visiting our website. 

We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make significant changes to this policy, we will notify you here and by a notice on the website in general.

This was last updated on May 15 2012.

Use of cookies

Cookies are pieces of information which a website transfers to your computers hard disk for record-keeping purposes. Cookies can make a web site more useful by personalizing information for visitors and by storing information about your preferences on our site. The use of cookies is an industry standard, and many major websites use them to provide useful features for their customers. It is our policy to use cookies only for the following purposes:

To identify you
To customize our site for you
To help improve navigation

Most browsers are initially set up to accept cookies. If you prefer, you can set your browser to reject cookies. However, you will not be able to take full advantage of our web site if you do so. 

We use tracking technology to better understand site traffic patterns and use. However, none of the information collected via tracking technology is personally identifiable information.


Disclaimer

Normann Copenhagen strives, to the fullest extent possible, to provide accurate and updated content on this website. Unfortunately, there may occasionally be price changes, sold out goods and other unintentional errors on our site. We reserve the right not to be liable for these errors or changes and neither Normann Copenhagen ApS, nor any employee or representative of Normann Copenhagen ApS will be liable for damages arising from the use of this website or the products sold here.

Applicable law

Any dispute arising between a customer and Normann Copenhagen ApS will be settled in accordance with Danish Legislation. 

Terms and Conditions

TERMS AND CONDITIONS

Last updated on May 15 2012.

All trademarks on this website are registered by Normann Copenhagen.

All product designs, product names and content included on this website are protected by international copyright and trademark laws. You are not permitted to use any product designs, product names or trademarks presented on this site without prior written consent from Normann Copenhagen.

These terms and conditions are subject to the laws of Denmark and any dispute related to this website, its services or these terms and conditions shall be settled by the Maritime and Commercial Court of Denmark.


PRIVACY POLICY

Your privacy is important to us!

Our privacy policy follows these principles:

All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential and is treated in accordance with consumer legislation. 

Your personal information will not be shared, circulated, nor modified in any way without your previous consent.

If you place an order with us, we request certain personal information. You must provide contact information (such as name, email and delivery address) and financial information (such as credit card number, expiration date and the three digit security code). We use this information for billing purposes and to complete your order. If we have trouble processing an order, we will use this information to contact you. Your telephone number is required for shipping purposes – in case UPS needs to contact you regarding the delivery.

We use third-party web beacons (Google Analytics) from Google to help analyze where visitors go and what they do while visiting our website. 

We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make significant changes to this policy, we will notify you here and by a notice on the website in general.

 

 

USE OF COOKIES

Cookies are pieces of information which a website transfers to your computers hard disk for record-keeping purposes. Cookies can make a website more useful by personalizing information for visitors and by storing information about your preferences on our site. The use of cookies is an industry standard, and many major websites use them to provide useful features for their customers. It is our policy to use cookies only for the following purposes:

To identify you
To customize our site for you
To help improve navigation

Most browsers are initially set up to accept cookies. If you prefer, you can set your browser to reject cookies. However, you will not be able to take full advantage of our web site if you do so. 

We use tracking technology to better understand site traffic patterns and use. However, none of the information collected via tracking technology is personally identifiable information.

Disclaimer

Normann Copenhagen strives, to the fullest extent possible, to provide accurate and updated content on this website. Unfortunately, there may occasionally be price changes, sold out goods and other unintentional errors on our site. We reserve the right not to be liable for these errors or changes and neither Normann Copenhagen ApS, nor any employee or representative of Normann Copenhagen ApS will be liable for damages arising from the use of this website or the products sold here.

Applicable law

Any dispute arising between a customer and Normann Copenhagen ApS will be settled in accordance with Danish Legislation. 

 

DELIVERY

We use UPS for delivery

We ship all over the world, and the freight charge depends on your delivery address and your purchase amount. Find your delivery zone below and see the freight charges - as well as your freight free limit.

Denmark

Freight Charges: DKK 75 / EUR 10 / USD 13  / GBP 9

Free delivery over DKK 1,000 / EUR 135 / USD 175 / GBP 115

Europe - Member of EU

Freight Charges: DKK 110 / EUR 15 / USD 20 / GBP 13

Free delivery over DKK 1,000 / EUR 135 / USD 175 / GBP 115

Europe - Other Countries

Freight Charges:  DKK 150 / EUR 20 / USD 26 / GBP 17

Free delivery over DKK 1,000 / EUR 135 / USD 175 / GBP 115

Australia + New Zealand

Freight Charges: DKK 225 / EUR 30 / USD 40 / GBP 25

Large orders and bulky items: DKK 500 / EUR 70 / USD 90 / GBP 58

(Large orders = over USD 900. Bulky items are Sofas, Bookcases, Large Tables etc.)

Rest of the World

Freight Charges: DKK 225 / EUR 30 / USD 40 / GBP 25

Free delivery over DKK 1,500 – EUR 200 – USD 265 – GBP 170

 

PAYMENT

All prices are including Danish VAT. 

We accept VISA, VISA Electron, Mastercard, Maestro, China UnionPay and JCB.

No credit card fees are charged by us.
It is not possible for us to charge  a higher amount than the one approved by you. 

Payment is processed via Quickpay through a Nets approved and PCI-certified payment solution.

Quickpay uses SSL-encryption in the communication with Nets. SSL is short for Secure Socket Layer and is a security protocol which ensures that data is encrypted in the communication between the customer, the Normann Copenhagen shop and Quickpay. It is therefore not possible for 3rd parties to intercept any credit card information.

Furthermore, Quickpay is fully PCI certified. The purpose of the PCI standard is to have a common, international standard which defines a range of demands for storing, transmission and handling of credit card data – and how it should be ensured that the requirements are complied with.

This gives you - as a customer - a larger security and minimizes the risk of fraud.

Do you need Help?

Give us a call on +45 35 27 05 35

or send us an email:

shop@normann-copenhagen.com