Online shopping

FREQUENTLY ASKED QUESTIONS


SHIPPING

DO YOU SHIP TO MY COUNTRY?

WHAT IS THE SHIPPING CHARGE TO MY COUNTRY?

ARE ORDERS OVER 265$ REALLY SENT FREE OF CHARGE OVERSEAS?

WHEN WILL I RECEIVE MY ORDER?

CAN I TRACK MY ORDER?


PAYMENT

CAN I HAVE THE DANISH VAT REFUNDED?

CAN I PAY FOR MY ORDER BY BANK TRANSFER?

WILL I BE CHARGED CUSTOMS OR IMPORT DUTIES IN MY HOME COUNTRY?


RETURNS

I HAVE TO RETURN SOMETHING, WHAT DO I DO?

LOST YOUR RETURN FORM?

THE PRODUCT I RECEIVED WAS DAMAGED OR INCORRECT, WHAT DO I DO?

CAN I CANCEL MY ORDER?


OTHER QUESTIONS



Shipping

Do you ship to my country?

Yes, we ship our products to all parts of the world. We ship with UPS for standard orders, and use a dedicated shipping company for large orders and sofas etc.

What is the shipping charge to my country?


*Delivery time: Please note that the listed duration is only an estimated delivery  time. Please allow 1-2 business days for packing. You will receive an e-mail from UPS with a tracking number and a more specific delivery date. 
**Australia and New Zealand have a small shipping fee of 40$ for small orders, and 90$ for large orders.
Sofas, large furniture and larger orders: You will be contacted directly regarding the delivery  time, as it varies depending on the country.

Are orders over 265$ really sent free of charge overseas?

Yes, with a few exceptions we ship larger orders, including sofas and furniture all over the world free of charge (at street level). Australia and New Zealand have a small shipping fee of 40$ for small orders, and 90$ for large orders.

When will I receive my order?

Your order will be sent within 1-2 business days from our warehouse in Denmark.

Normal delivery time is:
Denmark: 1 Business day
Europe: 1-3 business days
The rest of the world: 5-6 business days

You will receive an e-mail from UPS with a tracking number and a more specific delivery date. Sofas, large furniture and larger orders: As it varies depending on the country, you will be contacted directly regarding the shipping time.

Can I track my order?

Yes, you will receive an e-mail from UPS with a tracking number once they have picked up the order from our warehouse.


Payment

Can I have the Danish VAT refunded?

Yes, if you placed an order with shipment outside the EU, you can have the Danish VAT (25%) reimbursed. Please pay the full amount upon checkout, and just reply to the e-mail with the order confirmation, and claim the VAT. The amount for the VAT will be refunded to the credit card you paid with. 

  

Can I pay for my order by bank transfer?

Yes, please send us an e-mail with the items you wish to buy, and we will send you an order confirmation with our bank information. E-mail us at shop@normann-copenhagen.com

Will I be charged customs or import duties in my home country?

Maybe. Items shipped to countries outside of the E.U. may be subject to taxes and customs duties levied by the destination country. You will have to pay these charges. This also applies to the purchase of gifts or other purchases made on behalf of another recipient. Unfortunately, we have no control over the charges and cannot inform you what they will be. Customs policies vary widely from country to country – so if you have any questions regarding this, please contact your local customs office for further information.


Returns

I have to return something, what do I do?

All you have to do is notify us by e-mail or with the return form within 14 days of receiving the item. Send the items back within 14 days of notifying us. Please fill out the return form that came with the products. 


Lost your return form?

If you have lost the return form, you can download it here


The return shipment is not prepaid. You have to pay for return shipping yourself. We will give a full refund for the items you bought, including the initial shipping charge.

Please read our terms & conditions for details and exceptions.

The return address is:
Normann Copenhagen
Sandvikenvej 7
4900 Nakskov
Denmark

The product I received was damaged or incorrect, what do I do?

Please send us some pictures of the damaged goods and the packaging if relevant. We will replace any damaged products free of charge. Just send your pictures and a description of what the problem with the product is to: shop@normann-copenhagen.com

You are entitled to give notice of defects for a period of 24 months.

Can I cancel my order?

Yes, if the order has not yet been sent from our warehouse. Please send us an e-mail at shop@normann-copenhagen.com

Please note that special terms apply for made to order items. Read our return policy for more information on how to cancel items that are made to order.


Other questions

All other questions:
Please contact us at shop@normann-copenhagen.com