FREQUENTLY ASKED QUESTIONS
DO YOU SHIP TO MY COUNTRY?
WHAT IS THE SHIPPING CHARGE TO MY COUNTRY?
ARE ORDERS OVER 265$ REALLY SENT FREE OF CHARGE OVERSEAS?
WHEN WILL I RECEIVE MY ORDER?
CAN I TRACK MY ORDER?
CAN I HAVE THE DANISH VAT REFUNDED?
CAN I PAY FOR MY ORDER BY BANK TRANSFER?
WILL I BE CHARGED CUSTOMS OR IMPORT DUTIES IN MY HOME COUNTRY?
I HAVE TO RETURN SOMETHING, WHAT DO I DO?
LOST YOUR RETURN FORM?
THE PRODUCT I RECEIVED WAS DAMAGED OR INCORRECT, WHAT DO I DO?
CAN I CANCEL MY ORDER?
Yes, we ship our products to all parts of the world. We ship with UPS for standard orders, and use a dedicated shipping company for large orders and sofas etc.
*Delivery time: Please note that the listed duration is only an estimated delivery time. Please allow 1-2 business days for packing. You will receive an e-mail from UPS with a tracking number and a more specific delivery date.
**Australia and New Zealand have a small shipping fee of 40$ for small orders, and 90$ for large orders.
Sofas, large furniture and larger orders: You will be contacted directly regarding the delivery time, as it varies depending on the country.
Yes, with a few exceptions we ship larger orders, including sofas and furniture all over the world free of charge (at street level). Australia and New Zealand have a small shipping fee of 40$ for small orders, and 90$ for large orders.
Your order will be sent within 1-2 business days from our warehouse in Denmark.
Normal delivery time is:
Denmark: 1 Business day
Europe: 1-3 business days
The rest of the world: 5-6 business days
You will receive an e-mail from UPS with a tracking number and a more specific delivery date. Sofas, large furniture and larger orders: As it varies depending on the country, you will be contacted directly regarding the shipping time.
Yes, you will receive an e-mail from UPS with a tracking number once they have picked up the order from our warehouse.
Yes, if you placed an order with shipment outside the EU, you can have the Danish VAT (25%) reimbursed. Please pay the full amount upon checkout, and just reply to the e-mail with the order confirmation, and claim the VAT. The amount for the VAT will be refunded to the credit card you paid with.
Yes, please send us an e-mail with the items you wish to buy, and we will send you an order confirmation with our bank information. E-mail us at email@example.com
Maybe. Items shipped to countries outside of the E.U. may be subject to taxes and customs duties levied by the destination country. You will have to pay these charges. This also applies to the purchase of gifts or other purchases made on behalf of another recipient. Unfortunately, we have no control over the charges and cannot inform you what they will be. Customs policies vary widely from country to country – so if you have any questions regarding this, please contact your local customs office for further information.
All you have to do is notify us by e-mail or with the return form within 14 days of receiving the item. Send the items back within 14 days of notifying us. Please fill out the return form that came with the products.
Lost your return form?
If you have lost the return form, you can download it here
The return shipment is not prepaid. You have to pay for return shipping yourself. We will give a full refund for the items you bought, including the initial shipping charge.
Please read our terms & conditions for details and exceptions.
The return address is:
Please send us some pictures of the damaged goods and the packaging if relevant. We will replace any damaged products free of charge. Just send your pictures and a description of what the problem with the product is to: firstname.lastname@example.org
You are entitled to give notice of defects for a period of 24 months.
Yes, if the order has not yet been sent from our warehouse. Please send us an e-mail at email@example.com
Please note that special terms apply for made to order items. Read our return policy for more information on how to cancel items that are made to order.
All other questions:
Please contact us at firstname.lastname@example.org